*Covid - 19 service disruptions:
We want to thank all our loyal customers for their patience and understanding during this difficult time. This week has been one of the most challenging Con-x-ion has faced in its 30 year history. From team members safety to passenger safety and ultimately due to the total drop in passenger numbers we must confirm that from midnight Wednesday 25th of March until 1st of July 2020 we will be suspending most of our seat in coach services (in line with Queensland closure of its borders). There are some limited services that will be available during this time, please contact the call centre or use the website to book these services. We are very sorry for the disruption this may cause in the interim to your travel plans and look forward to being here in the future to assist you with your transport needs.
For passengers arriving or departing outside our normal hours of operation or for passengers requiring special sole use transfers, Sun-air offers a personal meet and greet service at the airports with full porterage. This service is available 24 hrs and must be pre-booked and pre-paid.
The Sun-air driver will meet you inside the terminal, at your luggage carousel for Domestic arrivals or at the Visitors Information Counter in the Arrivals Lounge for International arrivals. The driver will be holding a Sun-air sign with your name on it. You will then be transferred directly to your accommodation. On your return your Sun-air driver will pick you up from the front door of your accommodation and transfer you directly to the airport check-in counter of your choice.
Please report to your driver at the Sun-air counter prior to collecting your luggage.
Should you become at all concerned, please phone:
1800 804 340 or 07 5477 0888
or after hours 07 5450 5933
Conditions of Travel
If your flight plans are altered it is vital that you notify the Sun-air office. We cannot guarantee pickup to or from the Airport for any new or altered flight times unless advised of the new flights times.
BAGGAGE is limited to two suitcases per person.
Excess baggage $6.00 per item.
Max 20Kg per item.
FOOD or DRINK are not to be consumed on Sun-air buses.
SMOKING, Drug and Alcohol consumption is prohibited on Sun-air airport shuttle services.
REFUNDS will be subject to the following fees:
Cancellations over 24 hours prior to departure will incur a $10 minimum cancellation fee.
Cancellations less than 24 hours prior to departure - Nil refund.
Failure to board - Nil refund.
Please note that our minimum
cancellation fee is $10.
DELAYS Sun-air will not be responsible for delays due to circumstances beyond our control. However, we will make every effort to overcome the problem.
All information contained herein is subject to change without notice.